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Can You Trade In a Samsung Phone With a Cracked Screen in Singapore?
Cracked the screen on your Samsung Galaxy?
Before assuming the phone is worthless, it may still be worth checking whether the device can be traded in.
MobileRelation accepts Samsung Galaxy phones in different conditions, including devices with cosmetic wear and certain defects.
However, a cracked screen is different from an ordinary screen scratch.
Light and deep scratches may have model-specific deductions in the online quotation system, while more serious screen, display or touchscreen problems may require an individual assessment.
In this guide, we explain whether you can trade in a Samsung phone with a cracked screen in Singapore, how scratches differ from actual display damage, what happens with Galaxy S and Galaxy Z Fold devices, and whether repairing the phone first is actually worth it.
💥 Can You Trade In a Samsung Phone With a Cracked Screen?
Potentially, yes.
A damaged Samsung Galaxy does not automatically have zero trade-in value.
MobileRelation’s general trade-in policy states that devices with cosmetic wear or certain defects may still qualify.
The exact outcome depends on:
• Samsung Galaxy model
• Severity of the screen damage
• Whether the display still works
• Whether the touchscreen still works
• Housing condition
• Other functional issues
• Current market value
Important:
Do not select “Deep Scratches” simply because the glass is cracked. A cracked, defective or malfunctioning display may require an individual assessment instead of a standard cosmetic-condition deduction.
Do not select “Deep Scratches” simply because the glass is cracked. A cracked, defective or malfunctioning display may require an individual assessment instead of a standard cosmetic-condition deduction.
🔍 Screen Scratches vs Cracked Screen: What’s the Difference?
This distinction matters when requesting a Samsung trade-in quotation.
| Screen Condition | Typical Description | Quotation Approach |
|---|---|---|
| Perfect | No visible screen damage or significant scratches. | Standard quotation. |
| Light Scratches | Minor cosmetic marks on the screen surface. | Model-specific deduction may apply. |
| Deep Scratches | More visible scratches but not necessarily cracked glass. | Larger model-specific deduction may apply. |
| Cracked Screen | Glass is physically cracked, chipped or damaged. | May require individual assessment. |
| Display Defect | Screen image or display performance is affected. | Individual assessment may be required. |
| Touchscreen Fault | Touch input does not work correctly. | Individual assessment may be required. |
📱 Can You Trade In a Samsung Phone With Screen Scratches?
Yes.
Screen scratches are already part of MobileRelation’s online Samsung condition assessment.
Supported used Galaxy phones may include options such as:
• Perfect
• Light Scratches
• Deep Scratches
The deduction depends on the exact Samsung model.
📊 Example: Galaxy S26 Ultra Screen Scratches
The current Used Galaxy S26 Ultra quotation provides the following screen-condition examples:
| Screen Condition | Current S26 Ultra Example |
|---|---|
| Perfect | No screen-condition deduction shown |
| Light Scratches | -S$60 |
| Deep Scratches | -S$120 |
These figures apply to the current Galaxy S26 Ultra quotation and should not be treated as universal Samsung deductions.
Example only:
Trade-in values
and condition deductions
can change according
to current market pricing.
📖 Galaxy Z Fold8 Has Different Screen Deductions
Foldable Galaxy devices have their own model-specific quotations.
For the current Used Galaxy Z Fold8:
| Screen Condition | Current Z Fold8 Example |
|---|---|
| Perfect | No screen-condition deduction shown |
| Light Scratches | -S$110 |
| Deep Scratches | -S$220 |
Compare that with the Galaxy S26 Ultra:
| Model | Light Scratches | Deep Scratches |
|---|---|---|
| Galaxy S26 Ultra | -S$60 | -S$120 |
| Galaxy Z Fold8 | -S$110 | -S$220 |
This is a good example of why there is no single “Samsung screen damage deduction.”
The exact model matters.
🕸️ What If the Samsung Screen Is Actually Cracked?
A physical crack is more serious than ordinary cosmetic scratching.
MobileRelation’s current Samsung online quotation flow does not provide a universal fixed “cracked screen” deduction.
Instead, more serious screen and display problems fall under functional assessment.
This means a cracked Samsung Galaxy may need to be assessed based on the actual damage rather than simply applying the Deep Scratches deduction.
🖥️ What If the Glass Is Cracked but the Display Still Works?
A screen can be physically damaged while the image and touchscreen still appear to work.
In that situation, the phone may still have value, but the crack should be disclosed accurately during the trade-in process.
The final quotation may depend on:
• Size and severity of the crack
• Whether glass is chipped
• Whether the display image is normal
• Whether touch works across the entire screen
• Whether there is additional housing damage
• The exact Galaxy model
Contacting MobileRelation for an individual quote is the safer option when the screen is actually cracked.
🌈 What If the Samsung Has a Display Defect?
A display problem is different from cosmetic screen damage.
Examples may include situations where the screen image is no longer functioning normally.
MobileRelation’s current Samsung quotation flow lists Screen / Display defect as a functional issue.
Selecting this issue directs the user toward further assessment rather than showing a standard fixed deduction.
👆 What If the Touchscreen Is Faulty?
A cracked screen can sometimes be accompanied by touchscreen problems.
If parts of the display do not respond properly to touch, that becomes a functional issue rather than simple cosmetic wear.
MobileRelation currently lists Touchscreen faulty separately in the Samsung quotation process.
This may require an individual assessment.
📖 What About a Cracked Galaxy Z Fold or Z Flip?
Foldable Galaxy phones require particular attention because their design is different from a traditional Galaxy S phone.
A Galaxy Z Fold, for example, includes both an exterior display and a larger folding display.
Damage affecting either display can change the condition of the overall device.
If the phone has actual cracked glass, display defects or touchscreen problems, do not assume that the normal Light Scratches or Deep Scratches deduction is automatically applicable.
For a foldable device with more serious screen damage, request an individual assessment for the exact phone.
⚙️ Other Problems That Can Affect a Damaged Samsung Quote
Screen damage is not the only issue that can affect your Samsung Galaxy value.
MobileRelation’s current Samsung quotation process also checks for:
• Unable to power on
• Fingerprint / biometric problems
• Screen / display defects
• Touchscreen faults
• Camera faults
If your damaged phone also has one of these problems, the overall assessment may differ from a device with cosmetic damage only.
🔨 Don’t Forget to Check the Housing Too
A hard impact strong enough to crack a screen can sometimes also leave marks on the phone housing.
Samsung quotation pages assess the housing separately.
Current condition options may include:
• Perfect
• Light Scratches / Light Paint Peel
• Deep Scratches / Dents
This means a phone could have both a screen-related issue and a housing-related deduction.
🔧 Should You Repair a Cracked Samsung Screen Before Trade-In?
Not automatically.
Screen replacement can be expensive, especially on premium or foldable Galaxy devices.
Repairing the phone only makes financial sense if the increase in trade-in value is greater than the cost of the repair.
A better approach:
Step 1: Get an as-is quotation for the damaged Samsung.
Step 2: Check the screen repair cost, for example with Samsung’s official Repair Cost Estimator.
Step 3: Estimate what the phone could be worth after repair.
Step 4: Compare the extra trade-in value with the repair cost.
Step 1: Get an as-is quotation for the damaged Samsung.
Step 2: Check the screen repair cost, for example with Samsung’s official Repair Cost Estimator.
Step 3: Estimate what the phone could be worth after repair.
Step 4: Compare the extra trade-in value with the repair cost.
💡 Example: Repair or Sell As-Is?
Imagine your damaged Galaxy phone is worth an estimated S$500 in its current condition.
You discover that repairing the display would cost S$300.
If the repaired phone would only be worth S$700, you would spend S$300 to gain only S$200 in additional trade-in value.
In that hypothetical situation, trading the device in as-is may make more financial sense.
Illustration only:
The figures above
are not actual quotations.
Always compare
the real repair cost
and current trade-in quote
for your exact Samsung model.
💰 How Do You Get a Quote for a Samsung Phone With a Cracked Screen?
Start by selecting your exact Samsung Galaxy model in MobileRelation’s trade-in system.
Choose the correct:
• Storage configuration
• Colour
• Screen condition
• Housing condition
• Accessories
• Functional condition
If the device has a cracked screen, display defect or touchscreen problem that does not fit the standard condition options, contact MobileRelation for an individual assessment.
Check Your Samsung Galaxy Trade-In Value
Select your exact Galaxy model and describe its actual condition to check the current estimated value.
Check My Samsung Value📚 What If Your Phone Has Other Types of Damage?
Cracked screens are only one type of phone damage.
Housing dents, battery issues, camera faults and other functional problems can also affect your trade-in value.
Read:
Can You Trade In a Damaged Phone in Singapore? →
📱 What Else Affects Samsung Galaxy Trade-In Value?
Screen condition is only one part of a Samsung Galaxy valuation.
Your exact model, storage, housing condition, accessories, functionality and market demand can also affect the final value.
Read our full Samsung guide:
What Affects Samsung Galaxy Trade-In Value in Singapore? →
✅ Before Trading In a Damaged Samsung Phone
Even if your phone has a cracked display, remember to protect your personal information.
Before handing it over:
• Back up important photos and files
• Transfer your data if needed
• Remove your Google account
• Remove your Samsung account where applicable
• Remove security locks
• Remove your SIM or transfer your eSIM
• Factory reset the device when appropriate
Make sure important information has been transferred safely before erasing the device.
❓ Frequently Asked Questions
Can I trade in a Samsung phone with a cracked screen?
A Samsung phone with a cracked screen may still be considered for trade-in. The final value depends on the exact model, severity of damage, display functionality and device assessment.
Is a cracked screen the same as deep scratches?
No. Deep scratches refer to significant surface scratching, while a cracked screen involves physically damaged glass. A cracked display may require an individual assessment.
Can I trade in a Samsung if the touchscreen still works?
Potentially. If the glass is cracked but the display and touchscreen still work, the phone may still have value. The actual damage must still be assessed.
Can I trade in a Samsung with a faulty touchscreen?
MobileRelation lists touchscreen faults as a functional issue. This may require an individual assessment rather than a standard cosmetic-condition deduction.
Can I trade in a Galaxy Z Fold with a damaged inner screen?
A damaged Galaxy Z Fold may still be considered, but serious damage to the folding display may require an individual assessment. Check the exact model and condition before proceeding.
How much is deducted for Samsung screen scratches?
The deduction depends on the exact Samsung model. For example, current Galaxy S26 Ultra and Galaxy Z Fold8 quotations use different deductions for light and deep scratches.
Should I repair a cracked Samsung screen before selling it?
Not always. Compare the repair cost with the possible increase in trade-in value. Trading in the device as-is may sometimes make more financial sense.
Is the online Samsung trade-in quote guaranteed?
No. Online quotations are provisional estimates. Final value depends on device condition, functionality, eligibility, verification and current market pricing.
Cracked Screen? Your Samsung May Still Have Value
Don’t assume your damaged Galaxy is worthless. Check your model and condition first.
Check My Samsung Trade-In Value🏁 Final Thoughts
A cracked Samsung screen does not automatically mean the phone has zero trade-in value.
However, cracked glass should not be confused with ordinary light or deep scratches.
Cosmetic screen scratches may have model-specific deductions, while actual display defects or touchscreen problems may require an individual assessment.
This is especially important for premium Galaxy S and Galaxy Z Fold devices, where the value and condition deductions can differ significantly from model to model.
Before paying for an expensive screen repair, check what the damaged device is currently worth and compare the repair cost with the potential increase in trade-in value.
Check your Samsung Galaxy trade-in value with MobileRelation →