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Legal
Privacy Policy
MobileRelation respects your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website, online store, WhatsApp support, live chat, social media channels, or related services.
Contents
01
Information We Collect
We may collect the following information when you contact us, place an order, make a reservation, request a quote, trade in a device, or use our website:
- Name
- Phone number
- Email address
- Delivery or billing address
- Order and purchase details
- Product enquiry details
- Device model, storage, colour, condition, IMEI or serial number (for trade-in, warranty, or repair)
- Payment or transaction reference details
- WhatsApp, live chat, or social media messages
- Website usage information (browser type, device type, pages visited, cookies)
02
How We Use Your Information
We may use your information to:
- Respond to enquiries
- Confirm product availability and pricing
- Process orders, reservations, collections, deliveries, trade-ins, or repairs
- Provide customer support
- Verify device details for trade-in, warranty, or service purposes
- Send order updates or service-related messages
- Improve our website, products, services, and customer experience
- Manage our official social media content and business accounts
- Comply with legal, accounting, security, or fraud-prevention requirements
03
TikTok and Social Media Data
MobileRelation may use TikTok developer tools and other social media tools to manage, upload, publish, or schedule marketing videos and product content to our own authorised business social media accounts.
If TikTok Login or TikTok Content Posting API is used, we may receive basic authorised account information such as open ID, display name, avatar, or permission status, only after the authorised user grants permission.
We use this access only to manage content for authorised MobileRelation business use. We do not sell TikTok user data and we do not access personal TikTok accounts without permission.
04
Cookies and Website Tracking
Our website may use cookies or similar technologies to improve browsing experience, analyse website traffic, remember preferences, and support marketing or advertising activities.
You can disable cookies in your browser settings, but some website features may not work properly.
05
Sharing of Information
We do not sell personal information.
We may share necessary information with trusted service providers only when required to provide our services, such as:
- Payment providers
- Delivery or courier partners
- Website hosting providers
- IT and software service providers
- Marketing or social media platforms
- Repair, warranty, or supplier partners when required
- Legal, regulatory, or government authorities when required by law
06
Data Security
We take reasonable steps to protect personal information from unauthorised access, misuse, loss, disclosure, alteration, or destruction.
However, no internet, website, messaging, or electronic storage system is completely secure.
07
Data Retention
We keep personal information only as long as necessary for business, customer service, warranty, accounting, legal, or operational purposes.
When information is no longer needed, we may delete, anonymise, or securely store it according to our internal procedures.
08
Your Rights
You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable laws and business requirements.
We may need to verify your identity before processing such requests.
09
Third-Party Websites and Platforms
Our website or social media channels may link to third-party websites or platforms such as TikTok, Facebook, Instagram, WhatsApp, payment providers, delivery providers, or manufacturer websites.
Their privacy practices are governed by their own privacy policies. MobileRelation is not responsible for third-party privacy practices.
10
Children’s Privacy
Our services are intended for general customers and are not directed at children under 13 years old. We do not knowingly collect personal information from children under 13.
11
Changes to This Privacy Policy
MobileRelation may update this Privacy Policy from time to time. The latest version will be posted on this page.
Contact Us
If you have questions about this Privacy Policy or your personal information, please reach out to us.
